Shipping Policy

Shipping Policy – MR DENTIXT
At MR DENTIXT, we strive to dispatch and deliver your orders quickly and safely so you can enjoy your oral care products without delay.
1. Order Processing & Dispatch
All orders are verified and processed within 24 to 48 hours of being placed.
Orders placed on Sundays or official national holidays will be processed on the next business day.
You will receive an order confirmation call, message, or email prior to dispatch.
2. Shipping Partners & Order Tracking
We deliver across Pakistan using reliable nationwide courier services, including:
TCS
Leopards Courier
PostEx
Once your package has been handed over to the courier, you will receive a tracking code via SMS or WhatsApp to monitor your shipment status in real time.
3. Delivery Timelines
Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, etc.): 2 to 4 business days.
Other Cities & Remote Areas: 3 to 6 business days.
Delivery timelines may occasionally be extended due to weather conditions, courier operational delays, or public holidays.
4. Shipping Charges
Standard Shipping: Calculated and displayed at checkout based on your location and promotional offers.
Free Shipping: Applicable on select package deals or orders meeting our minimum order threshold (as advertised on our store).
5. Order Cancellation & Address Changes
You may request an address change or order cancellation before your parcel has been dispatched.
Once a shipping tracking number has been generated and the package is handed over to the courier service, the order cannot be recalled or cancelled.
6. Undelivered Parcels & Delivery Attempts
The courier will attempt to deliver your parcel up to 2 times. If delivery fails due to an incorrect address, unreachable phone number, or refusal to accept the package, the parcel will be returned to our warehouse.
Please ensure your contact number and complete delivery address (including house/apartment number, street, and landmark) are accurate when placing your order.
7. Damaged or Lost Packages
If your package arrives damaged or appears to have been tampered with:
Please take clear photos or a short video of the damaged package upon arrival.
Contact our support team within 24 to 48 hours of delivery.
We will inspect the details and arrange a free replacement.
8. Customer Support
For any questions regarding shipping or tracking your order, reach out to our customer support:
Phone / WhatsApp: +92 325 4087596
Email: support@mrdentixt.com (or your store email)
Brand: MR DENTIXT